Privacy Policy

Effective Date: 21 January 2023
Last Updated: 26 November 2023

Pelium (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you provide to us. This policy outlines how we collect, use, disclose, and safeguard your information when you engage with our website, services, and AI platforms.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email, phone number, company name, job title, or other identifying details when you fill out a form, subscribe to updates, or contact us.

  • Technical Data: IP address, browser type, device information, time zone, and usage data via cookies or analytics tools.

  • Service Data: Any data you provide to us for the use of our AI agents, tools, and consulting services.

2. How We Use Your Information

We use your data to:

  • Provide and improve our services and AI products

  • Respond to your inquiries and support requests

  • Send newsletters, updates, and promotional material (only if you opt in)

  • Analyse usage patterns to optimise performance and user experience

  • Comply with legal obligations

3. Cookies & Tracking Technologies

Pelium uses cookies and similar tracking technologies (e.g., Google Analytics) to collect and store data for analytics, performance tracking, and service improvement. You can control cookie settings in your browser preferences.

4. Sharing of Information

We do not sell your personal information. We may share data with:

  • Trusted third-party service providers (e.g. analytics, email platforms, cloud hosting)

  • Legal or regulatory authorities, if required by law

  • Our affiliated entities or subsidiaries, if applicable

All third parties are bound to keep your data secure and use it only for the purposes we allow.

5. International Data Transfers

As we operate in both Australia and Hong Kong, your data may be processed or stored across jurisdictions. We ensure appropriate safeguards are in place to protect your information across borders.

6. Data Security

We take reasonable steps to secure your personal information, including the use of encryption, secure hosting, and internal access controls. However, no system is 100% secure and we cannot guarantee absolute protection.

7. Your Rights

Depending on your location, you may have rights to:

  • Access the personal data we hold about you

  • Request corrections or deletion of your data

  • Opt out of communications at any time

To make a request, email us at privacy@pelium.com.au

8. Third-Party Links

Our website may link to external sites not operated by Pelium. We are not responsible for the privacy practices or content of third-party websites.

9. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Pelium
Email: privacy@pelium.com.au
Website: https://pelium.com.au